01
Send the keyword
A standard text message is enough. Nothing else needs to be included in the body.
Unsubscribe and refund policy
Cancelling Immersive Learning takes one text message and takes effect immediately. Here is exactly how it works, and how to ask for a refund.
How to cancel
Send the keyword below from the mobile number your subscription is billed to.
AIS
Text STOP XRA to 4238001
- Send it from the mobile number that is subscribed, not from another device.
- Cancellation takes effect as soon as the confirmation reaches you.
- No app, account or phone call is needed in order to cancel.
02
Read the confirmation
Your operator replies to confirm the subscription has been stopped. Keep that message.
03
Billing stops
No further charges are raised after the confirmation. Access ends when the paid period runs out.
If the confirmation does not arrive, or you are unsure which number is subscribed, email us at help@immersivelearning-th.com.
Refund policy
If you were charged for something you did not use or did not intend to start, tell us and we will look at it.
- Refund requests must be made within 30 days of the charge you are querying.
- Tell us the mobile number that was billed and the date the charge appeared.
- We check every request against our subscription and billing records before deciding.
- Approved refunds are returned through the same channel the charge was taken from.
- Processing time depends on your mobile operator once the refund has been approved.
- Charges raised after a confirmed cancellation are always refunded in full.
- Cancelling stops future billing, and it does not by itself trigger a refund of past charges.
- Requests made more than 30 days after the charge fall outside this policy.
Send refund requests to help@immersivelearning-th.com.
Immersive Learning FAQs
Have questions about Immersive Learning? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.
What do I receive with my Immersive Learning subscription?
With your Immersive Learning subscription, you gain unrestricted access to a vast array of Immersive Learning content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to Immersive Learning?
You subscribed to Immersive Learning by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using Immersive Learning?
These subscriptions grant you unlimited access to all our Immersive Learning content and premium features during the active subscription period. Yes, Immersive Learning operates a subscription model (AIS: THB THB 5/SMS, 2x daily (THB 10/day) daily), please refer to our relevant pricing information.
What platforms does Immersive Learning support?
Immersive Learning is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Immersive Learning platform or email us at help@immersivelearning-th.com
How do I cancel my Immersive Learning subscription?
To cancel your subscription, you can do so by texting STOP XRA to 4238001 (for AIS), or by emailing our customer care team at help@immersivelearning-th.com.